Blacklisting
Commands
Section titled “Commands”You can use the following commands to manage blacklists.
| Command | Description |
|---|---|
/blacklist add | Add an entity to a blacklist |
/blacklist remove | Remove an entity from a blacklist |
/blacklist check | Check if an entity is blacklisted |
/blacklist clear | Reset a blacklist |
Command Access
Section titled “Command Access”By default, all commands and subcommands are restricted to users with the Timeout members permission. You can modify this in the dashboard. There you can set whitelisted channels, roles and users as well as needed permissions - if nothing is configured, default permission checks apply.
Blacklist Scopes
Section titled “Blacklist Scopes”You can blacklist an entity for multiple scopes:
- Tickets
- Reports
- Tags
Blacklisting Anonymous Users
Section titled “Blacklisting Anonymous Users”If a user who created an anonymous ticket misbehaves and you want to prevent them from creating further tickets, you can blacklist them by the ticket ID.
Use the /blacklist add command and provide the ticket ID in the ticket-id option.
When blacklisting by ticket ID, the system will automatically extract the anonymous identifier from the ticket and add it to the blacklist.
Changing an Entry
Section titled “Changing an Entry”To update an entry, you can simply just use /blacklist add or /blacklist remove again with the same entity and provide the according scopes.
Examples
Section titled “Examples”A user is blocked from creating tickets and you want to allow them to create tickets again
/blacklist remove target:123456789012345678A user is blocked from creating reports and tickets and you want to allow them to create tickets again
/blacklist remove target:123456789012345678You will be asked to select the scopes you want to remove.
A user is blocked from creating tickets and you want to also block them from creating reports
/blacklist add target:123456789012345678You will be asked to select the scopes you want to add as you also would if you add a new entry.