Ticket System Config

Most settings are applied globally. Granular settings can be configured in individual ticket categories.

Status: Ticket System is enabled or disabled
Pausing: Pause ticket creation globally indefinitely or for a set time period/until a specific date (up to 1 month)
Ticket Forum: The forum where tickets are created in
Automatic Forwarding: Whether replies in ticket posts are automatically forwarded to the user
Allowed Bots: Bots are usually ignored in ticket posts. Allow up to 5 bots that will not be ignored.
Pings: A list of entities (roles/users) that will be pinged when a new ticket is created
Anonymous Replies: When enabled, every reply from the staff will be anonymously sent to the user, hiding the staff’s identity.
Anonymous Tickets: You can allow users to open tickets without revealing their identity.
Default Creation & Close Message: These are used when creating or closing tickets and nothing else is set.

Read the god damn descriptions in the dashboard please… Then you wouldn’t need to read this.

Commands

Although most settings are configurable in the dashboard, some can also be configured via commands:

/config pause
/config resume

Pause or resume ticket creation (existing tickets are not affected)
Use a timestring when providing a duration. It can also be a unix timestamp.

/setup tickets

Make the bot set up the ticket forum. Further configurations should be done in the dashboard.